Frequently
Asked
Questions

Experiencing damage now?

Don’t wait any longer. Call us immediately, we operate 24/7/365. The sooner you call, the sooner we can ensure the restoration of your contents. Don’t stress, we’ll explain everything over the phone. We’re ready to answer your questions.

You should immediately contact us via our “emergency call” button at the top of the page. We are available 24/7 and are able to help with your water damage, fire damage, storm, or flood situation immediately. The quicker we can respond, the better the chance your contents can be saved.

Contact us via the button, or call (469) 403-3995, or email us at info@infinitycontents.com

We’re available for anyone! Adjusters, contractors and even individuals who own the home or business affected.

We’re here for you! Just talk to us using the contact methods at the bottom of the screen.

The greater Dallas Fort-Worth (DFW) Area.

Yes. All items put into storage are climate controlled in our secure facility.

We’re a company that meets and exceeds certifications from the Institute of Inspection Cleaning and Restoration (IICRC). Additionally, we have restoration and cleaning equipment certifications from Esporta and Omegasonics.

While the size of the job and number of active employees can vary the total times, generally its safe to assume a pack-out and pack-back will take close to one week.

Within an inventory restoration environment, there are two differing methods of inventory; open and closed.

An Open Inventory System (OIS) is a broad Inventory System where your items are logged with a tick sheet and moved out. Not all of the items may be itemized on the inventory list, and photos may or may not be taken.

Where a Closed Inventory System (CIS) differs is the precision. In a CIS, every job site contains an itemized list of all items and furniture with photos and locations of where every item is at all times. In addition, a status of each item is kept and included box numbers, restoration status, exact storage locations and contents of boxes.

While a CIS can incur additional time required to pack-out or pack-back, the benefits outweigh the cons as a CIS can help both the business and the individual with damaged items, locating specific items, and so on. For that reason, we at Infinity Contents utilize a CIS.

Still have questions?

Call Us

Mon – Fri, 8:00am – 5:00pm

Email Us

We respond within 24 hours.